OUR PROMISE

We promise to keep your data safe and secure.

Here is all you need to know about the data we hold about you and how we use it.

• We’ll only use your data to improve your shopping experience with us.

• We’ll protect the data we hold about you.

• You decide what we send you and how often.

• We’ll only take the data we need and will delete it once no longer needed.

PROTECTING YOUR PRIVACY

At Welly Stoppers we are 100% committed to protecting the privacy and security of our customers and site visitors. In this Privacy Policy "Personal Data" refers to information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, email address, telephone number, precise location, device IDs, IP address, certain cookie and network identifiers. The processing of your personal data shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Welly Stoppers.

The data controller — the company that’s responsible for your privacy—  for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in member states of the European Union and other provisions related to data protection is:

Welly Stoppers.

1 St. Ambrose Close

Dinas Powis

Vale of Glamorgan

CF64 4TW

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Phone: 07703517768

Website: www.wellystoppers.com

 

If you have any questions about how we Protect Your Privacy, drop us a line at enquires@wellystoppers.com. Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.

THE LEGAL BASIS WE RELY ON

There are a number of different reasons for which we may collect and process your personal data, including:

CONSENT

We may collect and process your data with your consent. For example, when you tick a box to receive our email newsletter.

CONTRACTUAL OBLIGATIONS

We may collect and process your personal data to comply with our contractual obligations. For example, we’ll collect your address details to deliver your parcel.

LEGAL COMPLIANCE

We may collect and process your personal data to comply with our legal obligations. This could include, for example, data about people involved in fraud or other criminal activity.

LEGITIMATE INTEREST

We may collect and process your personal data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business. This does not materially impact your rights, freedom or interests. For example, we may use your order history to send you personalised offers or direct marketing information by post, telling you about products and services that we think may interest you. We also use your shopping history for trend analysis.

WHEN WE COLLECT & PROCESS PERSONAL DATA

When you create an account or interact with our website.

When you place an order with us online or by telephone.

When you communicate with us via email, telephone, instant message or social media.

When you sign up for promotional materials or email newsletters.

When you connect or engage with us through social media.

When you enter prize draws or competitions.

When we collect data from third parties or publicly-available sources.

When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.

When we aggregate and centralise our data.

When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes.

HOW WE USE YOUR INFORMATION

We have listed below in detail the information we collect from you, how we use it and why.

YOUR NAME, ADDRESS, TELEPHONE NUMBER AND EMAIL ADDRESS

How we use this information and why?

To deliver your order to your address.

We need to do this to fulfil our contract with you.

Send you service messages via email or text such as order updates, delivery tracking.

So that you are up-to-date on when your order is due and we can fulfil our contract with you.

Send you our email newsletter.

We only do this with your permission to keep you updated and show you products that may interest you.

Send you updates about our products via post.

We only do this with your permission to keep you up-to-date with our newest products that may interest you.

Fraud prevention

To detect and prevent fraud against you or Welly Stoppers.

Show you adverts as you browse the web

So you can see products that may interest you as well as the newest Welly Stoppers arrivals and offers.

To ask for your feedback on your purchase

So that you and other Welly Stoppers customers get the best possible service.

 

INFORMATION ABOUT YOUR PHONE OR LAPTOP, AND HOW YOU USE OUR WEBSITE

This information includes your IP address and device type and, if you choose to share it with us, your location data, demographic data, gender as well as how you use our website.

How we use this information and why?

Improve our website and set default options for you

To give you the best possible shopping experience

Fraud prevention

To detect and prevent fraud against you or Welly Stoppers.

Show you adverts as you browse the web

So you can see products that may interest you as well as the newest Welly Stoppers arrivals and offers.

To find out what you and other customers like

We do this to give you and other Welly Stoppers customers the best possible shopping experience.

Recommend you products as you browse our site

To enhance your browsing experience.

Show you adverts as you browse the web

So you can see products that may interest you as well as the newest Welly Stoppers arrivals and offers.

 

YOUR PAYMENT INFORMATION

This means your card, PayPal or Amazon Pay information. Don’t worry, we don’t keep any of this information.

How we use this information and why?

Take payments and give refunds

We have to do this to be able to fulfil our contract with you.

Fraud prevention

To detect and prevent fraud against you or Welly Stoppers.

 

YOUR CONTACT HISTORY WITH US

This includes emails, telephone calls, feedback, reviews, instant chat or social media messages.

How we use this information and why?

Provide you customer service and support

We have to do this to be able to fulfil our contract with you. We want to give you the best experience possible.

Staff training

To make sure we provide our customers the best possible customer service.

1 Year quality guarantee

To ensure we can honour our one year quality guarantee

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YOUR SHOPPING HISTORY & WISH LIST ITEMS

Information about what you bought from us, items you saved in your basket and items you saved on your wish list.

How we use this information and why?

Take your order

We have to do this to be able to fulfil our contract with you and sell you products.

Provide you customer service and support

We have to do this to be able to fulfil our contract with you. We want to give you the best experience possible.

To find out what you and other customers like

We do this to give you and other Welly Stoppers customers the best possible shopping experience.

Recommend you products as you browse our site

To enhance your browsing experience.

 

INFORMATION FROM ACCOUNTS YOU LINK TO US

This includes information from accounts you link to us such as PayPal

How we use this information and why?

To enable you to log in and/or make payment without having to create a specific account.

To make it easier for you to shop the Welly Stoppers website.

 

You don’t have to give us this personal information but if you decide not to, you may not be able to place an order on the Welly Stoppers site and you are unlikely to receive our optimal shopping experience and customer service.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties.

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COMPANIES WE SHARE YOUR INFORMATION WITH

To help personalise your journey on the Welly Stoppers website, show you products and services that may interest you and to fulfil our contract with you we currently use the following companies who may process your data as part of their contract with us:

Google

Paypal

Amazon

Facebook

Instagram

DPD

Royal Mail

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KEEPING YOUR INFORMATION

We retain your information as long as your account is active or as long as it is needed to be able to provide the services to you or for as long as we are required to by law unless you request deletion of our information.

At the end of the retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

We may retain some of your information after account deletion if:

• If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;

• If we are required to by applicable law; and/or in aggregated and/or anonymised form;

• If reasonably necessary or required to meet legal or regulatory requirements;

• If reasonably necessary to resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

HOW WE PROTECT YOUR PERSONAL DATA

We secure access to all transactional areas of our website using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We also regularly monitor our system for possible vulnerabilities.

In case of a personal data breach we will notify you of a breach within 72 hours of becoming aware of it.

YOUR RIGHTS

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used

• The right to access the personal information Welly Stoppers holds about you

• The right to request the correction of inaccurate personal information we hold about you (you can also do this through My Account)

• The right to request that we stop processing it or collecting your data

• The right to erasure (right to be forgotten)

• The right to stop direct marketing messages (you can do this through My Account), and to withdraw consent for other consent-based processing at any time

• The right to request that we transfer your data either to you or another service provider

• The right to contact the regulator

If you have any complaints in regards to how Welly Stoppers handles your personal data you can contact the ICO (Information Commissioner’s Office)

CALL 0303 123 1113

Or go online to www.ico.org.uk/concerns

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CHANGES TO HOW WE PROTECT YOUR PRIVACY

If we make significant changes to this policy, we will make these clear on the Welly Stoppers or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Welly Stoppers website.

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GET IN TOUCH

We are always happy to hear from you. You can speak to one of our helpful and experienced Welly Stoppers team with any questions regarding this policy, your rights or any complaints.

 

CALL US - 07703517768 (Monday to Friday, 9am-5pm)

EMAIL US  - enquiries@wellystoppers.com

ADDRESS - Welly Stoppers, 1 St. Ambrose Close, Dinas Powis, Vale of Glamorgan, CF64 4TW

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Version 1

Date 13/11/2019